IRCTC Railway Enquiry
Get all information on IRCTC and Indian Railways here below. We have arranged your possible doubts in a question and answer format.
Frequently Asked Questions
You can book your train tickets through any of the following ways:
- Reservation at railway ticket counters
- Reservation through registered agencies and agents ( but this is not applicable on premium tatkal train tickets
No. Booking tickets in bulk is not allowed on IRCTC.
You can transfer your train tickets to your blood relations only (father, mother, brother, sister, daughter, son, wife, or husband). To do so, you have to submit an application at least 24 hours prior to the scheduled departure of the train to the station manager/chief reservation supervisor.
No. Booking tickets in bulk is not allowed on IRCTC.
No. You can't change it once your train ticket is reserved. You have to cancel the ticket and then book it again.
The booking for trains from train originating stations starts 120 days before the date of journey of the origin station of the train. This is valid for both online and offline modes of reservation.
No. But you can take a printout of your e-ticket anytime. Visit your profile by logging in to IRCTC Website. Go to your booking history, select your ticket, and get a printout. Also, you can enter your PNR number and get a printout of your ticket.
You can cancel your ticket till chart preparation. You can cancel your ticket from the cancellation section on IRCTC website after logging in. A fee will be levied for the same. Cancellation charges are per passenger. The cancellation charges are as follows:
It usually takes about 3-7 working days for the refund of your amount. If you still don't get your refund after 7 working days, get in touch with IRCTC 24x7 Helpline: 011 39340000 or write a mail with your ticket details to [email protected]
The following modes of payment are available for online reservation of tickets:
- Credit Card
- Debit Card
- Net Banking EMI/Cash Card Paytm
Yes. It is compulsory to carry your identity proof while travelling. You can produce any of the following:
- Voter photo identity card
- PAN Card
- Driving Licence
- Student Identity Card with photograph
- Aadhar Card
- Nationalized Bank Passbook with photograph
- Photo Identity Cards having serial numbers issued by Public Sector Undertaking of State/Central Government, District Administration, Municipal bodies.
You can produce only attested photocopy of your ration card with photograph and nationalized bank passbook with photograph. Photocopies of other identity proofs will not be accepted.
Yes. 40% of total amount for men above 60 years
50% of total amount for women above 58 years.
No, you can't reschedule your existing reservation. You have to cancel it first and then reserve a ticket again for another day or for another train.
You can take pets along with you in AC First Class or First Class only. You can do this by reserving either a two-berth or four-berth compartment exclusively for your use and by paying the due charges (this depends on the type of train). You can book for your pets and carry them in the Luggage/Brake Van by paying fees (this too depends on the type of train). Special kind of boxes are available in Brake Van for this. You can get in touch with Parcel Office to book for your pet.
Firstly, go to your profile and check the booking history. Secondly, see if you have any links available in the Failed Payments. If you don't find anything there, your money will be refunded within 3 working days
If your ticket doesn't get confirmed, it will be automatically cancelled and the amount will be refunded to you. However, RAC ticket or partially confirmed ticket should be cancelled manually.
Not necessarily. It depends on the availability of seats.
Once the chart is prepared, the only way to cancel your ticket is through TDR (Ticket Deposit Receipt) process. If you are sanctioned a refund for TDR, you will get your refund within 90 days.
You should file a TDR online.
Yes. Go to IRCTC Website and visit your booking section. Choose the ‘cancel' option and then the ticket. Followed by this, you will be asked to select the passengers to cancel the ticket.
Yes. Rs.10 for booking SL and 2S class and Rs.20 for the remaining classes (1A, 2A, 3A, FC, CC).
You can find the station codes in Plan My Travel page on IRCTC website. While you are booking the tickets, the name of the station and the station code will appear automatically in a drop box after entering three letters.
Yes. IRCTC is a VeriSign certified site. All the transactions are secured by VeriSign. Your password is transmitted through 128-bit SSL secured path. The website doesn't save your credit card details. All your transactions are handled by Payment Gateways.
Your password is safe. It is transmitted in one-way encrypted form and is saved as such. Even IRCTC won't know your password.
In the event of such a thing, you should obtain a Guard Certificate (GC) from the train superintendent, TTE, Guard, etc. and send it along with your original ticket to the following address:
Indian Railway Catering & Tourism Corporation Ltd.,
2nd Floor, STC Building,
1, Tolstoy Marg,
New Delhi -110001
IRCTC will then process your case with the Refunds office of the train station where the train originated. After the verification, the refunds office will sanction a refund, which is then sent to IRCTC. Followed by this, IRCTC will refund your amount. This is a lengthy process and may take up to 6 months.
Yes. Bedrolls are given free of cost to all passengers travelling in AC 3, 2, 1 tier and AC first class.
Yes. Most of the trains have pantry cars. Catering is arranged in trains where pantry car facilities are not available.
A First Aid Box is available with the Train Guards/Superintendents or Pantry Car Managers. They can also provide first aid to passengers if that is required. In case of any emergencies, you should approach TTE and he will pass on the message to the next station. If the passenger has to be hospitalized, then he/she has to discontinue the journey.
No. Waiting rooms are available at all major railway stations for free of cost. All you have to do is produce your train ticket to utilize the waiting room.
If there is any accommodation available in the higher class after the preparation of chart, full-paying travellers are upgraded to higher class for no extra charge.
You are required to visit the nearest station and submit a request to the station master.
Here's the list of abbreviations and acronyms of Indian Railways:
There are two types of Indian Railways tickets:
- E-Ticket : Electronic ticket is booked through IRCTC website. You can take a printout of this ticket and show it to the TTE with your authentic passenger ID. Even tatkal reservation can be done through IRCTC website
- I-Ticket : I-Tickets are booked at the railway reservation counter in railway stations. You can also book I-Tickets through IRCTC website and get them delivered to your doorstep through courier.